Registration & Account


Security & Privacy


Fair Gaming




Inactive Fee

Country Restrictions


Cashier Section

How Do I make a deposit into my account?

In Order to make a deposit you must first download the Skykings Casino Software. For complete step-by-step instructions on downloading and installing Skykings Casino , go to getting started section. Then, you need to open your real money account. After you receive you real-money username and password, you are ready to make a deposit into your Skykings Casino account.

Start the Skykings Casino program, and select the "Real Money" option.Enter your real username and password in the Login window .
Select "Cashier" in the lobby followed by selecting your desired deposit method.

Skykings Casino offers many payment methods: Neteller, Citadel, Moneybookers, Click2Pay, Ukash, EcoCard, PaysafeCards, UseMyBank, Credit Card, Maestro/Switch and Solo, Wire Transfer, Instant Wire Transfer, WebMoney and ClickandBuy.

Click on the tab of your favorite payment method. You will then be asked to enter some details. (Example: Credit Card number). Then choose the amount you wish to deposit, click on deposit, and wait a few seconds. That's it! The money is in your account! You can start playing and winning big !

How long does it take to process my deposit?

Skykings Casino accepts the following payment methods:

Neteller, Citadel, Moneybookers, Click2Pay, Ukash, EcoCard, PaysafeCards, UseMyBank, Credit Card, Maestro/Switch and Solo, Wire Transfer, Instant Wire Transfer, WebMoney and ClickandBuy

Depositing at Skykings Casino is easy and Instantaneous with all of our payment methods.
With the following exceptions: Wire Transfer - Up to 5 Days
Instant Wire Transfer - Up to 1 hour (upon receipt of Wire Transfer)

Do I get a bonus with my deposit?

Skykings Casino offers many special bonuses and promotions, including our special deposit method bonus. For more information on this offer, please visit our promotions page or speak to one of our friendly 24/7 online support staff .

How much can I deposit to my Skykings Casino balance?

The following limits of deposits apply for each deposit method:

Credit cards :

Minimum single deposit $20
Maximum single deposit depends on credit card type.


Minimum single deposit $20
No maximum limit (Some players may have limits to their account)

Is using my credit card at the Skykings Casino safe?

It is absolutely safe. We use the best available security measures available today, such as a high security SSL server with a 128 bit encryption and a state of the art Firewall to protect all personal information, making all your data 100% secure. In fact, using your credit card at the Skykings Casino is much safer than using it at your local department store. We are also a Thawte secured site. For further information, visit our Security section.

How Do I withdraw my winnings?

To cash out money from your Skykings Casino account:

1. Click on the "CASHIER" button in the lobby.

2. Click on "Withdraw".

3. Choose one of the cash out options at the Cashier.

4. Fill in the required information.

When you submit a withdrawal request, its status is labeled as "waiting", which means that your request has been accepted by Skykings Casino and that we are processing it.

All withdrawal requests are processed within four (4) business days after the date of the request. However, please note that the casino reserves the right to withhold withdrawals above the amount of $5,000 for security checks until the reception of all the required documents, at which stage the withdrawal will be processed.

During this time you can cancel your withdrawal request and return these funds into your Skykings Casino Account.
By canceling your withdrawal request, your account is credited back and you can play, without having to submit a new deposit.

  • Please note:
    The withdrawal-processing period is different for VIP Players.
  • Please note:
    While there is NO LIMIT to the amount a Player can cash out in the casino, there is a maximum amount that can be Withdrawn in one time. For receiving any Withdrawal which is higher than $9,000, an amount of $9,000 (or the corresponding amount in the currency of payment) will be paid to you once a month, upon your Withdrawal request, until the full amount of your Withdrawal is paid. The foregoing applies also to Withdrawals of progressive jackpots. Withdrawals depend on verification of all required documents as set in "terms and conditions" clause 9.4

You can track the status of your withdraw requests at any time by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase.

How long does it take to process my withdrawal?

Payment Methods





Total time



4 days

1 day

1 day

6 days



4 days

1 day

1 day

6 days



4 days

1 day

2 days

7 days



4 days

1 day

2 days

7 days



4 days

1 day

2 days

7 days



4 days

1 day

1 day

6 days

**Wire Transfer


4 days

1 day

5-6 days

Up to 12 days

** Requires a minimum withdrawal of 500 €/£/$ (Some banks have an additional fee)

What is the "Pending Withdrawals" screen?

Once you request a withdrawal it is processed by our financial department. By entering the "Pending Withdrawals" screen in the "Withdraw" section in the cashier you can view all the withdrawals you have requested, which are still pending.

Generally speaking all withdrawals are waiting to be processed for 4 business days so that you can cancel withdrawal requests before the transaction has been processed, and return the original withdrawal request amount back to your casino account, so you can go ahead and continue to play.

I have requested a withdrawal but have changed my mind. How can I cancel a withdrawal request?

All Withdrawal requests awaiting process show up in the "Pending Withdrawals" screen in the "Withdraw" section in Cashier, up to 4 business days from your initial withdrawal request date.

You can cancel your withdrawal request as long as it still appears in the "Pending Withdrawals" screen, and return the original withdrawal request amount back to your casino account, so you can go ahead and continue to play.

How can I follow up financial transactions operations?

The Cashier's "Transaction History" section stores a complete history of all your financial requests, such as withdraws and deposit requests.

I play with bonuses. How can I meet my wagering requirements?

Each deposit bonus has its own wagering requirements – these are the conditions, you need to meet, before you can claim your winnings. In general you must wager a certain amount equal to at least a multiplier times the sum of your deposit and bonus amount.

Example: Wagering multiplier is 10, your deposit is 20 EUR and your bonus is 10 EUR.Your wagering requirements would be [deposit + bonus] X 10 = [20 + 10] X 10 = 300 EUR. You need to place bets until the moment their sum becomes at least 300 EUR before you can claim your winnings.Note certain games such as Blackjack and Roulette have additional wagering requirements above the minimum.Details about the specific bonus conditions can be found here: "Bonus Terms & Conditions"

Can I withdraw my bonus?

To find out whether you are eligible to withdraw the bonus, Click Here

What are Comp Points?

Comp points = €/£/$

Comp points are money.
1 €/£/$ bet = 4 comp points
4000 comp points = 1 €/£/$
That is what we love about Comp Points!

Comp points work exactly like miles in a frequent flyer program:
The more you fly, the more miles you accumulate.
The more miles you accumulate, the better your reward.
At Skykings Casino, the more you play, the more comp points you accumulate.
The more Comp points you accumulate, the more money you will have available to win!

What can you do with Comp Points?

Comp points are cash, once you have accumulated the sufficient amount of points you can convert them into funds for your casino account.

You are also able to buy gifts with your comp points:
Cameras, TV's, flight tickets, refrigerators, and many other amazing surprises...

Comp points help you get to the next VIP Club: when you are in one of our VIP clubs, you are entitled to many benefits, privileges, and special promotions.

And the best thing of all is that once you are in a VIP Club, you get more money, for less Comp points... Therefore you win more, even if you play less...

Download Section

What do I have to do in order to play at Skykings Casino?

In order to play at the Skykings Casino you must first download our FREE software

The reason why we have a download version casino is because downloading the software to your PC makes the games much quicker and more stable than playing them in your own browser, due to the fact that all the casino graphics and multimedia affects are already installed on your computer, and only small packets of information are transferred between your computer and our servers. This makes Skykings Casino faster and the gaming experience more pleasant and reliable.

View Skykings Casino's step-by-step download guide on this Getting Started link.

How long is the download process?

The average download time is 1 minute using a standard 33KBS modem. In cable and ADSL connections, download takes no more than a few seconds. Bear in mind that download is only necessary for the first time you play at the casino, after that - the program is available from your computers "Start" menu and/or your computer's desktop.

What's the name of the downloaded setup program?


Do I have to download every time I want to play?

Absolutely Not. You only need to download and install the casino once. After installing the file, the casino is accessible from your "Start" menu .

After downloading the software, what do I do next?

"Double-click" the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process.

What are the minimum system requirements?

Windows 95, Windows 98, Windows NT, Windows 2000,
Windows ME or Windows XP
Pentium 100MHz
SVGA Monitor, 256 colors
At least 10MB free Hard Disk Space

What is the recommended screen setting?

For optimal results, set your monitor to high color (16 bit) and 800x600 pixels.

If you play on a lower resolution screen such as 640x480 pixels you will have to scroll to use the game.

I have a 21-inch display. Can I get the casino in full screen size?

Yes, you can select the full screen mode from the option dialog in the casino lobby.

How do I use Skykings Casino with AOL?

AOL users can use the Skykings Casino software with AOL version 3.0 or later.
In order to make sure you receive our mails: Open your AOL mailbox. Go to keyword: Spam Controls. Open the latest e-mail from Skykings Casino. Click the Add Address button (on the right) to add to your "People I Know" list.

Registration and Account Section

How do I register and open an account?

When opening an account in the Real Money Mode, you will be requested to fill up a registration form, with your personal details (such as name and address). This information is kept strictly confidential. We do not share it with any third party or organization.

I already have an account, but I forgot my password or username. What do I do?

Your account password is one that you have chosen. Your username was assigned to you upon registration.

If you forgot your username or password, please send an email to support@skykingscasino.com from the e-mail address registered in the casino, with the following details verification:
Your first and last name as given when signing in.
E-mail address as given when signing in.
Billing address in full: street, city, state, zip code and country as given when signing in.
Last 4 digits of the credit card(s) and credit card type given.

What should I do if I receive a message "Account not found. Please verify your account information and try again."?

It is possible that you are trying to enter the DEMO mode casino with a REAL mode username and password or enter a REAL mode game with a DEMO username and password. If you can't log into the casino, please send us your registered name, address, phone number and email to second_opinion@willhill.com and request your username and password.

What should I do if I can't find the Skykings Casino icon on my desktop?

If the Skykings Casino icon is not on your desktop and you can't remember where you saved it, please follow these steps:

Click on the START menu at the bottom left corner of your screen.
Choose "Find" than "Files or Folders".
Where it says "named", type "Skykings Casino.exe" and click "Find now".
The computer will now search for the file.

If you get a file under the name "Skykings Casino.exe" in the bottom window, it means that the file was found. Double click on it to immediately run it or Right click on mouse button and choose "Create shortcut" to create a shortcut for it on you desktop.
If the computer has finished the search and there is no file name in the window, it means that the file was not found. In this case if you do not have another hard drive (except c:) you will have to repeat the download process.

Can anyone play at Skykings Casino?

In some countries, it is legal to gamble on the Internet. In other countries, it is not. You must abide by the laws that apply in your country.
It is the responsibility of each individual customer to ensure that they comply completely with their own local, national or state laws concerning betting, prior to them registering with Skykings Casino, or before placing a bet. However the management has decided to forbid access to our gaming establishment players coming from a small number of countries. To find out if your country is invalid, please ask our support service.

How old do I have to be to play for real money?

In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations.

Games Section

What kind of games does Skykings Casino offer?

At Skykings Casino we have over 80 of the best Games available on the net:

Video Poker
Progressive Slot Jackpots
Video Slots
Multi-line slots
Single-line slots
Caribbean Poker
Arcade Games
And many more.

We are working on new games on a day-to-day basis. You will be automatically notified when new games become available.

What is Auto-Spin? Where can I find Auto-Spin?

Auto-Spin allows you to set the slot machine to spin automatically for you. Now you can win while you drop the kids off at school or make yourself a cup of coffee.

You can find the Auto-Spin feature in the "Menu" tab located in the lower right hand side of the slot machine screen. Click "Menu" then click "Auto-spin" and then choose the amount of spins you wish to make automatically. Now you can sit back relax and watch your winnings pile up.

How is the outcome of the games generated?

Skykings Casino is using a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

How do I chat with other players?

This is very simple. All you have to do is click on the "Chat" button in Multi-player and Private-group tables and type in whatever is on your mind. To send the text, simply click on the "Chat" button again, or press ENTER.

What is a Multi player or Private group table?

When you join a multiplayer table you automatically join to a table with other players. The system automatically assigns you to a table where there is an empty seat.

Private-Group table is a table where you can play along with your friends without being interrupted by other players. In order to join a Private-Group table you have to type-in the name of the table you wish to join to. If this table has already been created by your friends, you will join this table, if not - than a table will be created for you so that you can tell your friends to join in with you.

What happens if I am suddenly disconnected from the Internet while I play?

As Internet disconnections may happen due to several reasons beyond our control, we have developed a sophisticated integrated abnormal disconnection handling mechanism, which will always protect the player's interest in such an event.

In Blackjack, Craps and Video Poker you will automatically be returned to the exact state were the game was interrupted, so you can continue exactly from the same point you left off, and decide what you want to do, just in like any game round.

In games like Slots and Roulette, where the player does not take decisions in the game after the round had been started, you can just log-in to the casino again and see how the game had finished by clicking on the "Game history" button.

What do I do if after placing a bet I suddenly change my mind?

In games like Blackjack, Roulette, Craps and Baccarat just right-click on the chips you wish to remove. In Roulette you can also click on the "Clear Bet" button to remove your entire bets from the table.

In Slots and Video poker, just press the "Cash out" button to remove your coins from the machine back to your balance. If other coins remain in the machine, don't worry, they will automatically return to your balance once you exit the game.

Where can I find complete detailed instructions on the various games?

Our download software comes with built in context sensitive "Help". Just click on the help button in the casino lobby for a complete set of instructions and explanations on all Casino games.

I am not sure what the result was of the previous game. What do I do?

You can just step into the "Game History" section and view the previous played hands and their results.

If you have any further questions, feel free to contact our friendly 24/7 online support team by clicking the icon in the lobby or via e-mail

Security & Privacy Section

What information do you need about me?

When you register as a guest, we only require your first name, last name and e-mail address. This will allow you to play for fun in our full multiplayer environment casino.

When you register as a guest, we only require your first name, last name, full postal address, your daytime phone number, email address and date of birth. This will allow you to play for real money in our full multiplayer environment.

This information also allows us to keep a user profile so that we may customize preferences for each specific user at a future time through our personal pages.

How do you use my personal information?

Your personal information is used for the following purposes:

  • Processing any transactions undertaken by you.
  • Internal administration and analysis of your activity on our site and in our casino to provide you with a better service.
  • Informing you about our products and services you may find interesting.
  • To verify compliance with regulatory requirements.

  Why do you need my date of birth?

Our main purpose is to prevent access to gambling by underage players. Birth dates also allow us to know our visitors better and tailor specific features, promotions, or other notifications according to their needs.

How carefully does Skykings Casino protect my personal data?

Your personal data is contained behind secured networks and is only accessible to a limited number of employees with special access rights. Financial and sensitive transactions are carried out on our secure server. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology.

Do you use "cookies" and do I have to accept them?

Skykings Casino uses cookies: bits of electronic information that a web site can transfer to a visitor's hard drive to help tailor and keep records of his or her visit to the site. Most web browsers can be configured to reject cookies or notify you whenever you are sent one. Even without accepting cookies, you can still access most of the features on the Skykings Casino site.

Bonus Section

If the bonus is free like you say, so why do I need to deposit?

The bonus is extra funds given on a deposit and serves 2 purposes:

l) The bonus is given to increase your chances of winning, as it allows you to play with more money than you initially deposited.
ll) The bonus allows you to explore more games in the casino, to learn them and to see which games you like best.

I referred my friend, why have I not received the bonus yet?

Please note that the terms and conditions of the "Refer a Friend" bonus state that both you and the friend you referred will need to make a deposit prior to getting the bonus. Please note that the referral has to be done through the "Refer a Friend" section in the cashier.

If you are eligible for that bonus, you and your friend will get into our data base, and once a week those bonuses will be given to all players that are in the data base. If more then a week has passed and you and/or your friend did not receive the bonus yet, please contact our online team, or send an email to

What's the bonus for? What's the purpose of this bonus?

The bonus serves 2 purposes:
l) The bonus is given to increase your chances of winning, as it allows you to play with more money than you initially deposited.
ll) The bonus allows you to explore more games in the casino, to learn them and to see which games you like best.

Fair Gaming Section

How do I know that the games are fair?

Skykings Casino is one of the most respectable, world class online casinos on the Web.

Skykings Casino has the expertise and professionalism of knowing the importance of establishing a fair gaming environment for its players. It is outstanding in a hotter than hot gaming market by its daily on-hand approach .

Moreover, Skykings Casino guarantees its commitment to fair gaming. Its professional, supportive, and secure environment allows for a winning experience.

Maximum security and integrity are our top priority. You will find our casino system among the most secure and advanced on the Net. Our highly trained professional staff constantly monitor for any players who set out to abuse the fun of casino gambling, whether it is fraud or underage gamblers.

Our software is developed and maintained by PlayTech, a leading online gaming software company, with special experience from the Brick and Mortar casino world.

The "Dealer" is powered by a hi-tech computer at Skykings Casino. To ensure that the performance of this computer is truly random, a sophisticated RNG (Random Number Generator) is utilized.

The Random number generator has been tested by leading international accounting and auditing firms on Skykings Casino software., By running millions of game rounds and analyzing their outcomes, the system is being periodically tested to ensure its ongoing accuracy.

For players convenience, Skykings Casino offers built-in games and financial gaming logs for checking previously played gaming results.

Can I really win?

The answer is simple, of course. Skykings Casino is proud of its winners and announces them throughout the month on our winners page, the casino lobby and in our promotional material. Our winners feedback is very important to us so make sure to send us any comments you have to:

Emails Section

How can I make sure that I receive all my Skykings Casino account information, bonuses, and promotions?

As a member of Skykings Casino, you receive regular emails about our promotions, tournaments, raffles, updates, events and important personal account information straight to your mailbox. Internet service providers now contain powerful Anti-Spam filters to ensure that their customers only get the emails they want to receive. In the process, even some of your legitimate mails might be blocked. This could result in you not receiving bonuses, important account information, and promotional emails.
Don't let Spam controls spoil your fun!

Add us to your "Safe List"!

What are Cookies and how do we use them?

What are cookies?

Cookies are small pieces of data which are stored by a website through your browser, to enable an improved experience whilst using or browsing a particular website or to remember your preferences or navigation history/activity (such as pages you have visited within a particular site, language preferences or typical activity) at a particular site. IMPORTANT: Cookies cannot carry viruses and cannot install malware or other malicious software onto your PC.

How do we use cookies?

We use cookies simply to remember your preferences when you have visited our site such as your preferred language, time zone, and pages you like to regularly visit and to ensure that you receive the most up to date information which is relevant to you and your experience with Skykings Casino. We also use other cookies to enable essential activity to ensure that your accounts works correctly when access our services.

We do not use any cookies which are classed as 'intrusive'. These types of cookies are used to observed your activity whilst browsing the web and to present targeted and specific advertising to you as a user; we do not use these type of cookies.

  • Types of cookies which we use which are essential for the operation of your account:Preference cookies - important for ensuring that you see our site in your language of choice, that your local time-zone is updated to show you markets in your chosen time-zone, that your balance is shown correctly in the various areas of our site and that when you move/access the different areas of our site your balance is shown accurately.
  • Remember-me functionality - only used if you select the 'remember me' function which will store your username for ease of use for the next time you return to our site.
  • Login cookies - this are essential for using our site and we encrypt the details for your security. These are used ensure you can login to the site and that your details are authenticated and that important detail regarding your account is shown to you after login (such as balance, payment details etc).

Should I turn off cookies?

We would generally recommend that you should use cookies with our site as it will improve your experience whilst using our services. We only use cookies to fundamentally assist with the operation of our websites and to improve your experience with our site. This will ensure that you get the information you need, see the markets that typically access, that you can utilise our 'remember me' functionality and that we remember the language and your local time-zone settings for ease of use.

How can I prevent cookies being used on my browser?

The best way to prevent the use of cookies is to refer to your chosen browser instructions as to how to prevent cookies being used; however please note that this will typically prevent all cookies being placed on your computer for all websites you visit. This is generally referred to as 'Private browsing'.

What else can I do?

Whilst we would also not recommend this course of action, you can also delete any cookies at the end of each of your sessions on the internet so there are no cookies stored on your computer - to do this please refer to internet browser instructions or click here for guidance. For information about how to check your current internet security settings click here.

Do you charge a fee for my account?

We may choose at our discretion to charge an inactive account fee and should we do so, details will be available here.

Have you already told us about your issue?

We want to resolve any issues as quickly and thoroughly as possible. Follow the prompts below to tell us about what's happened:

Have you already told us about your issue?

Yes or No?


We want you to be happy with all aspects of your experience, so please give us an opportunity to resolve any issues you may have by:

  • Calling our Customer Service team on UK freephone 0800 085 6296 or international freephone +800 3551 3551
  • Dropping us an email to support@skykingscasino.com
  • Clicking our live chat icon at the top right hand side of this help section

We want to know what's going on, and the sooner you let us know, the sooner we can resolve it.


If you have already raised your issue with our Customer Service team, but after their full investigation you remain dissatisfied, then contact our team at second_opinion@willhill.com

Where possible please use the email address you've registered on your SkyKings account and include:

  • Account number & username
  • Any reference numbers you have already been given

If you still remain unhappy with the resolution of your complaint you do have the option of seeking external adjudication by clicking here but remember, before choosing this option, please ensure that you've fully exhausted our complaints process.


IBAS: (the Independent Betting Adjudication Service) is a completely independent adjudication service which will consider any case regarding specific betting or gaming transactions. We have agreed with IBAS to fully support any investigations they may choose to undertake regarding any betting activity and adhere to any rulings which they may subsequently make. Full information regarding their services can be found at www.ibas-uk.com

Who are our governing bodies?

Sky Kings Casino is a business which is regulated and licensed both in Great Britain by the British Gambling Commission and in Gibraltar by The Gibraltar Gambling Commissioner.

If you have registered an address which is outside of Great Britain address and you are placing bets from outside of Great Britain, should you remain unhappy with our handling of your case, you are able to escalate your concerns to the Gibraltar Gambling Commissioner for his consideration. We fully co-operate with any investigations the Gibraltar Gambling commissioner may undertake and any rulings that they may choose to make will be fully adhered to. Further information on how to register your complaint can be found at www.gibraltar.gov.gi/remotegambling

Country Restrictions - Is it legal for me to bet?

If you're an Australian resident please register an account at sportingbet.com.au, now part of William Hill plc

Residents of the following countries may open an account with us, however access to certain products or services is restricted:


To comply with Italian regulations, residents of Italy can register with us at our new Italian website, williamhill.it.


We are no longer able to allow residents of Estonia to access SkyKings, however all our other services do remain open to Estonian residents.


To comply with Spanish regulations, residents of Spain can register with us at our new Spanish website, williamhill.es,


We are no longer able to allow residents of Latvia access to our Live Casino or to live games in our downloadable Casino software however all our other products and non-live games in our downloadable Casino software remain open for use.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries:

Aland IslandsGambiaPalau
AlgeriaGreecePalestinian Territories
American SamoaGreenlandPhilippines
AustraliaGuamPuerto Rico
BhutanHeard and McDonald IslandsSao Tome and Principe
BotswanaHong KongSaudi Arabia
Bouvet IslandIndiaSolomon Islands
British Indian Ocean TerritoryIranSouth Africa
BulgariaIraqSouth Georgia
Burkina FasoIsraelSt. Helens
BurundiIvory CoastSt. Pierre and Miquelon
Central African RepublicLiberiaSvalbard and Jan Mayen
Christmas IslandMarshall IslandsThailand
Cocos (Keeling) IslandsMartiniqueTogo
CongoMayotteTristan da Cunha
East TimorNauruUnited States minor outlying territories
Equatorial GuineaNetherlands AntillesUruguay
EritreaNew CaledoniaUSA
FranceNiueVatican City State (Holy See)
French GuyanaNorfolk IslandVirgin Islands (USA)
French PolynesiaNorth KoreaWallis and Futuna Islands
French Southern TerritoriesNorthern Mariana IslandsYemen

Please note:

Unfortunately we are unable to confirm the legalities of Internet betting in every country around the world. If you are concerned about the legality of playing at our site it is a good idea to contact your local legal representatives to answer any related questions.

What does RTP (Return To Player) mean?

RTP stands for Return To Player. The RTP percentage is a measure of the percentage of stakes a game returns to players (generally over a minimum of one million plays), and is a generally accepted guide to how a game will perform.

For example:

If a game has a stated RTP of 92%, it generally means players can expect the game to return £0.92 in the £1.00 (or currency equivalent) over a long period of plays.

The game must perform to the RTP as stated in the applicable Game Rules.

However, this does not mean that every play or series of plays will return this percentage. Individual players should understand that as wins are awarded randomly, then the return to them individually may not equate to the advertised RTP. They can expect a return in a range between nought and the maximum prize level for each individual play.

Random games are not ‘compensated’, so just because there has been a series of losing plays it does not mean that this will be followed by a series of winning plays. The outcome of one bet does not affect any other. The game is random and therefore players should only ever stake what they can afford.

All games are slightly different in terms of their characteristics and feature sets and accordingly, they all behave slightly differently.

Note: All games guarantee a profit to us by offering odds or returns on outcomes less than the actual probability.